Got a Question? We’ve Got the Answer!
Placing an order is simple! Just browse our products, add your favorite items to your shopping cart, review your order, and proceed to checkout. Fill in your delivery details, choose your preferred payment method, and confirm your purchase. Once your order is complete, you’ll receive a confirmation email with all the details.
We accept VISA, Mastercard, Maestro, American Express, and PayPal.
All payments are securely processed through PayPal, and you can also pay with your credit or debit card through PayPal’s gateway — even if you don’t have a PayPal account.
Absolutely. Your security is our top priority.
All payment pages are protected by SSL encryption, and transactions are securely processed by PayPal.
KAWCATS does not store or have access to your credit card or banking information.
All orders are processed within 1–5 business days after payment confirmation.
Please note that processing and shipping do not take place on weekends or public holidays.
We currently offer free standard shipping on all orders.
Estimated delivery time is 7–10 business days after dispatch.
You’ll receive a tracking number by email once your order has been shipped.
Yes — you have a 24-hour window after placing your order to request changes or cancellations.
Please contact us as soon as possible at support@kawcats.com.
After 24 hours, orders may already be processed or shipped, and changes may no longer be possible.
You can request a return or refund within 14 days of receiving your order.
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If your item is faulty or defective, send us a photo or video within 14 days, and we’ll issue a full refund — no need to return the product.
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If your item is not as described, not needed, or unwanted, contact us within 14 days to initiate a return. Once we receive the item in its original condition, we’ll issue a refund.
Please note that return shipping costs are not refundable for non-faulty items.
You can reach our Customer Service Department anytime through our Contact Page or by emailing us directly at support@kawcats.com.
Once your order has been shipped, you’ll receive a shipping confirmation email within 24–48 hours containing your tracking number. You can use our Track Order Page to follow your package’s journey and stay updated on its delivery status.